EXCHANGES

• Please be aware that we do not offer exchanges, only refunds. If you require a different garment or size, please re-order online.

 

REFUNDS & RETURNS

• If you need to return items to us for whatever reason, please email us first to info@easschoolwear.co.uk  Please include i) your name, ii) your order number, iii) details of the items to be returned, and iv) reason for return. We will then reply with details of the best return route to use. We are unable to exchange items If you wish to reorder any item please order online as previous. 
• We can only accept uniform orders for a refund within 14 days of receipt of delivery.  

• If you are not 100% satisfied with your purchase we can refund the price of the product provided that the goods are returned in their original packaging and condition (with all labels intact) within 14 days of purchase
• Any product issues should be brought to our attention via email within 14 days of purchase (together with images if possible) in order to be investigated.  After this time, we are unable to process any concerns regarding description as we will conclude acceptance of the item. 
• Postage cannot be refunded
• If you have ordered any special “made to order” items these can only be returned by arrangement and may incur an extra charge
• All uniform items must be returned to us in a saleable condition, in the original packaging and all labels and tags intact as per our returns policy.
• The bag must be sealed and include your name and order number. We are unable to offer a refund if your order is out of the return policy and the items will be returned.
• We will process a refund within 7 working days. If you wish to reorder any item please order online as previous, we are unable to exchange items.
• The Collection and Return Service is via the STUDENT ONLY AS SCHOOL IS CLOSED TO VISITORS & PARENTS
• If we find that the Product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the Product. This will not affect your statutory rights.
• We no longer operate a uniform shop within school and continue to operate online. 

• Please note that your right to return items does not apply to products that come under the following categories, unless for any reason they are faulty:

  • Items that are specially made to order. This includes any items personalized with that have been embroidered/printed with initials or names.
  • Socks and Tights.
  • Mouth guards.
  • Items which have been worn

FAULTY ITEMS

• If your uniform develops a fault within 6 months of receipt of purchase.  Please email us first to info@easschoolwear.co.uk  Please include i) your name, ii) your order number, iii) details of the items and iv) image of fault. We will then reply with details of the next steps.