Refunds and Returns

REFUNDS

  • If you are not 100% satisfied with your purchase we can refund the price of the product provided that the goods are returned in their original packaging and condition (with all labels intact) within 14 days of purchase
  • Any product issues should be brought to our attention via email within 14 days of purchase (together with images if possible) in order to be investigated.  After this time, we are unable to process any concerns regarding description or manufacturing faults.
  • Postage cannot be refunded
  • If you have ordered any special “made to order” items these can only be returned by arrangement and may incur an extra charge
  • If you need to return items to us for whatever reason, please email us first to info@easschoolwear.co.uk  Please include i) your name, ii) your order number, iii) details of the items to be returned, and iv) reason for return. We will then reply with details of the best return route to use.

 

RETURNING ITEMS

  • If you need to return items to us for whatever reason, please email us first to info@easschoolwear.co.uk  Please include i) your name, ii) your order number, iii) details of the items to be returned, and iv) reason for return. We will then reply with details of the best return route to use.
  • We can only accept uniform orders for a refund within 14 days of receipt of delivery.
  • All uniform items must be in the original packaging and all labels and tags intact as per our returns policy.
  • The bag must be sealed and include your name and order number. We are unable to offer a refund if your order is out of the return policy and the items will be returned.
  • Once the items have been quarantined for 72 hours, we can then process a refund within 5 working days. If you wish to reorder any item please order online as previous, we are unable to exchange items.
  • The Collection and Return Service is via the STUDENT ONLY AS SCHOOL IS CLOSED TO VISITORS & PARENTS
  • We no longer operate a uniform shop within school and continue to operate online.