Terms & Conditions

Refunds

  • If you are not 100% satisfied with your purchase we can refund the price of the product provided that the goods are returned in their original packaging and condition (with all labels intact) within 14 days of purchase
  • Any product issues should be brought to our attention via email within 14 days of purchase (together with images if possible) in order to be investigated.  After this time, we are unable to process any concerns regarding description or manufacturing faults.
  • Postage cannot be refunded
  • If you have ordered any special “made to order” items these can only be returned by arrangement and may incur an extra charge
  • If you need to return items to us for whatever reason, please email us first to either dowens@esf-mail.org.uk or mbanks@esf-mail.org.uk.  Please include i) your name, ii) your order number, iii) details of the items to be returned, and iv) reason for return. We will then reply with details of the best return route to use.
  • Refunds will normally be processed within 7 working days of receipt of the returned items

     

    Size Disclaimer

    Garment Measurement is subject to tolerances which are +/-0.5-1.5 Inches. They are not be taken as absolute measurement values. When a garment is measured, the values may vary and can be above, below or the same as the values stated. 

     

    Image Disclaimer

    All images used are for illustrative purpose only and may not be an exact representation of the product.